Incoming Resources
- Perfect phrases for dealing with difficult people, hundreds of ready-to-use phrases for handling conflict, confrontations, and challenging personalities, Susan F. Benjamin
- You can rise above criticism, negativity, and conflict, a guide to eliminating negative and abrasive behaviors and overcoming conflict, Victor Schueller
- Conflict resolution, mediation tools for everyday worklife, Daniel Dana
- Peace is the way, bringing war and violence to an end, Deepak Chopra
- Jerks at work, toxic coworkers and what to do about them, Tessa West
- Changing the conversation, the 17 principles of conflict resolution, Dana Caspersen
- Talking on eggshells, soft skills for hard conversations, Sam Horn, CEO of the Tongue Fu! Training Institute
- The dysfunctional library, challenges and solutions to workplace relationships, Jo Henry, Joe Eshleman, Richard Moniz
- Getting along, how to work with anyone (even difficult people), Amy Gallo
- Talking to crazy, how to deal with the irrational and impossible people in your life, Mark Goulston
- Rules of estrangement, Joshua Coleman, PhD
- Ignore it!, how selectively looking the other way can decrease behavioral problems and increase parenting satisfaction, Catherine Pearlman, PhD, LCSW