Incoming Resources
- We need to talk, how to have conversations that matter, Celeste Headlee
- The communication book, 44 ideas for better conversations every day, Mikael Krogerus and Roman Tschäppeler ; translated by Jenny Piening and Lucy Jones ; with illustrations by Sven Weber
- Words are not for hurting, by Elizabeth Verdick ; illustrated by Marieka Heinlen
- The fine art of small talk, how to start a conversation, keep it going, build networking skills, and leave a positive impression!, Debra Fine
- Fierce conversations, achieving success at work & in life, one conversation at a time, Susan Scott